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Delivery

Delivery and Carriage Information.

For parcels to the UK and Europe we use a carrier service for larger deliveries we use a pallet service. Whenever possible larger orders are shipped on a pallet to reduce the chance of damage in transit. 

A number of customers prefer to use their own transport company in that case please select the arrange own carriage option. Let us have the contact details of your shipping company and we will arrange collection with them as soon as your order is ready.

EU Customers

We have distributors in many EU countries before placing an order please email us to check if your country is covered by a distributor. 

Tracking

When our carrier collects your parcel it is scanned into their system, you will receive an email notification that your goods are on the way along with a 1 hour delivery slot. This service is not available when goods are shipped on a pallet.

Other Destinations

Most of our export customers from outside the EU use their own shipping agents, but we’re happy to arrange quotes or put you into direct contact with some of our recommended shipping companies. Just contact us and we’ll be happy to discuss your requirements

 Lead Times

UK (only) lead times are usually 5 - 10 working days, sometimes quicker but can also be longer from September to Christmas. Overseas lead times are longer as the orders are usually much bigger pallet sized orders. You can check the current lead times on the right hand panel.

Payment by Bank Transfer 

 If you are paying by bank transfer please make sure that you specify to your bank that the amount you are transferring must be the amount to reach our bank and not reduced by currency or bank charges.  

European VAT

For European customers that are VAT registered please let us have your VAT number when you place your order, if you have paid by credit card the VAT you have been charged will be refunded to your credit card Immediately (provided the VAT number is confirmed as valid on the VIES web site), if you select ‘payment by bank transfer’ you can deduct the VAT total when you make your transfer.

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New Products See Christmas Gifts

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Current Lead times

TRADE CUSTOMERS

November 2017

Lead Time:  

4-6 working days

 Export orders and pallet size orders: 2-4 weeks

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